Technical

If you experience any technical difficulties when using Core Skills Enrichment, please call technical support on 01223 224949 or 01223 350555. Technical support is available to licensed users during normal working hours. Please be sure to note down as much information as possible about your system, what you were attempting to do, and how it was failing, as this information can help to find a solution more quickly.

You can also contact us via coreskills@pearson.co.uk.

Optimal performance

To get the most out of Core Skills Enrichment, a modern Web browser (such as Microsoft Internet Explorer 5 or Netscape 6 or later) is recommended.

Using digital files

Following a link to a digital file may open the file within a browser window. To save a file (for example, a Microsoft_® Word file) so that it can be opened in the relevant software and edited, right-click on the link and select Save Target As... . The file can then be printed or saved to a suitable location on the network for the trainees to access.

To make PDFs appear in a new window, open Adobe Reader, select Edit>Preferences, click on Internet, and then untick Display PDF in Browser.

If your computer does not already have Adobe Reader installed, look in the installers folder for the appropriate installer for your operating system.

Network installation

Core Skills Enrichment can be accessed over a network. No installation is necessary; just copy the coreskills folder from the CD to a suitable shared location.

To make accessing the resource easy, you could create a shortcut on each networked machine pointing to the file, index.html, on the server.