2 Reducing conflict

Objectives

• Consider the kinds of conflict that arise in schools between adults.
• Examine different ways of dealing with conflict.
• Reach decisions about personal conflict management styles.
• Think about the problems that arise when criticism is involved.

Time

Three 1.5 hour sessions

Tutor’s guidance

Session 1: The causes of conflict

Session 2: Resolving conflict

Session 3: Criticism and difficult colleagues

Resources

Handout 1: Conflict

Handout 2: Behaviour that reduces conflict

Presentation 1: Dealing with conflict

Presentation 2: Methods of conflict resolution

Handout 3: Methods of conflict resolution

Handout 4: Managing conflict

Handout 5: Score grid

Handout 6: Conflict resolution styles

Presentation 3: Conflict resolution strategies

Handout 7: Conflict resolution strategies

Handout 8: Approach to criticism – Example

Handout 9: Approach to criticism

Presentation 4: Types of difficult behaviour

Presentation 5: Ways to influence colleagues

Handout 10: A bill of rights to prevent conflict